Conversation logs
Review Cintesa visitor chat transcripts — separate from the contact list and from usage logs.
Last updated on
Open Contacts → Conversation logs. This is the transcript of a visitor session on this project. It is not the same list as All contacts, and it is not the Activity or Usage log.
Contacts and Conversation logs unlock after the five-step workflow is complete.
What you see
- Open Contacts, then Conversation logs.
- Use the session list. Filter by segment, Funnel, or traffic source. Search by session id, visitor id, or transcript text.
- Open a session to read the transcript in the split view.
- Export selected sessions to CSV from the toolbar when you need a file.
If the session includes a lead submission, jump to the linked contact. From a contact profile, View conversation opens the matching session.
If the list cannot load on a large project, the tab says so instead of showing an empty project. Wait a moment and open the tab again. Opening All contacts no longer waits on this list.
What is stored here
Message text, CTA clicks, and session / visitor ids. Emails and phone numbers in the transcript are redacted in stored content. Lead payload keys are stripped.
How the agent answered still comes from published Agent Instructions plus Sources — the log is a record, not a second brain.
Contacts vs conversation logs vs usage
| Surface | What it is | Cleanup |
|---|---|---|
| All contacts | Leads from forms, chat capture, bookings | Kept until you archive or delete the contact |
| Conversation logs | Chat session history | Grows until log retention ships (see below) |
| Usage log | Production events (sessions, clicks, Funnel steps) | Same planned window as conversation logs — not a transcript |
Retention
Today, conversation events are kept until you export or the platform later applies a plan window. Contacts and form submissions are not removed when conversation logs are cleaned up.
Plan windows for logs (7 / 30 / 90 / 365 days) are listed on billing catalogs but not enforced yet. When that ships, Limits and Visitor data & privacy will say so. Do not assume old transcripts disappear today.
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