Slack live chat

Open Integrations and connect Slack for live chat.

Plan-related feature. Available on Pro or higher (Agent tools). On Basic and Starter the dashboard shows an upgrade notice. See Plans.

1. Install the Cintesa Slack connection for the workspace you want.
2. Set the default live-chat and approval channel.
3. Add named live-chat destinations when campaigns should reach different teams. Give each destination a clear operator name and Slack channel ID, invite the Cintesa bot, then test the connection.
4. On a traffic rule, optionally choose the named destination for that campaign.
5. In Agent Instructions, say when the agent should offer a human (and when it should stay in the automated thread).

Staff reply from Slack; the visitor sees those replies in the same chat. This is live handoff for a project visitor, not the organization Support channel between dashboard operators and Cintesa.

Campaign destinations affect live chat only. Approval requests keep using the default approval channel. If a selected destination is removed, the campaign uses the tested default channel instead and the traffic-rule editor shows that the reference needs attention.

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