Visitor data & privacy
What personal data a Cintesa project stores, where operators see it, and what cleanup does not delete.
Last updated on
Visitor personal data lives in a few places. Operators see it only on this project’s dashboard (and connected tools you turned on). Do not treat conversation logs or the usage log as a second contact list.
Where personal data is stored
| Location | Typical data | What you see |
|---|---|---|
| Contacts | Email, phone, custom form fields, booking name/email | Full record; fields marked sensitive stay masked until Reveal |
| Conversation logs | Message text, CTA clicks, session and visitor ids | Emails and phones redacted in stored content |
| Usage log | Event names, traffic source, landing path, CTA labels | Events — not a full transcript |
| Bookings | Visitor name, email, phone if collected | Booking detail and the linked contact |
The platform does not add a hidden “knowledge graph” of visitors. What you ingest and what visitors submit is what you have.
Sensitive fields
- In the content section editor, mark form fields as sensitive when they should not sit in the clear.
- Those values redact in conversation logs and stay masked on the contact until an operator uses Reveal.
- Reveal is an operator action (it is recorded). Copy only what you need.
Use fixture or staff-owned test contacts when you practice this — never a customer’s private data in screenshots or exports you share.
Delete and stop collecting
- Delete contact on the profile removes that lead record. Archived hides the row without deleting it.
- Conversation log cleanup (when retention ships) removes old transcripts. It does not delete contacts or form submissions.
- Turn off live chat under General → Management → Conversations enabled, or put the site Under construction, to stop new sessions — see Project management.
- There is no bulk “purge all visitor data” control today beyond per-contact delete and (later) log time windows.
Security settings
Organization → Security is the place for future sign-in controls (SSO / MFA). Team access is Team members today.
Plan windows for logs are described on Limits. They are not applied yet. Public privacy copy on the marketing site may still describe a window the product has not started enforcing — follow the dashboard, not an old paragraph.
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